National Building Maintenance CO, has remained the largest provider of cleaning and maintenance services for more than 50 years in Puerto Rico, Costa Rica and Dominican Republic.
Since its inception, National Building Maintenance CO has put all its effort to comply with the highest standards of quality, through its offering of multiple services that attends to the needs of maintenance and cleaning of facilities and customer personalized service.
The company opened its doors in Puerto Rico in 1967 at the head of Helcias Bermudez, founder of National Building Maintenance CO.
Since then, it has gained ground in different markets, which led it to expand its services to the Dominican Republic and Costa Rica for the years 80s and 90s.
Currently, Bermudez remains as a consultant and shareholder of the Corporation, while his son, Helmy Bermudez continues their efforts leading and presiding the NBM Group and Costa Rica and Dominican Republic operations. With more than 2,500 employees National Building Maintenance CO., has achieved financial stability, experience and knowledge in the areas of need and increased demand, and thus contributing to the economic growth of our country.
In Costa Rica, operations began since 1992, in the Industrial Park of Cartago and with the arrival of new medical devices manufacturing plants, it extended its operations and growth to the free trade zones of the Aurora de Heredia and Coyol, Alajuela
In October 2001 NBM obtained the certification of ISO 9001:2008, being the first maintenance company in Puerto Rico to obtain this prestigious distinction of quality standard. Helcias Bermudez, continuing with its commitment to excellence, merged its operations with GCA Services Group Inc. in 2003.
Business philosophy
In National Building Maintenance CO, we are governed by values which we consider essential for an excellent service.
QUALITY FIRST:
The quality of our services is guaranteed because what interests us most, is to meet and exceed your needs.
Mission: meet or exceed the requirements of the customer by means of continues improvement.
Vision: promote the development of our position as the most reliable service provider with our highly trained personnel.
INTEGRITY:
National Building Maintenance CO., is committed to serve its customers with seriousness. In addition, our company is constantly self-evaluating its service to ensure that it is fulfilling its objectives and properly investing their earnings.DEVELOPMENT OF OUR HUMAN CAPITAL:
National Building Maintenance CO., cares their employees obtain achievements both within our corporate structure as in their social and academic life. That’s why we have developed “EMPIRE TRAINING SYSTEMS” offering training that caters to the particularities of each employee in the short or long term. This way our team knows their talents and skills in order to provide an excellent service.GROWTH MANAGEMENT:
We establish goals for three years with a healthy and internal growth of no more than 10% per year. This way we can guarantee a 98% customer retention annually.EDUCATION:
To do our job well, through EMPIRE TRAINING SYSTEM, we supplement our employees with continuing education in order for them to know how to deal with situations that come up in your work area. At the same time it creates a culture of excellence in cleaning in our employees.
Our Capabilities
National Building Maintenance CO., has been noted for having a solid financial stability, for more than 50 years of existence, it has been able to provide services efficiently and with the quality our customers require.
International presence
Our headquarters are located in Ponce, Puerto Rico, from where the General guidelines of the company are coordinated. We also have a regional office in each country.
National Building Maintenance CO., is currently in three countries: United States (Puerto Rico), Dominican Republic and Costa Rica.
Headquarters:
Our headquarters is located at the following addresses:
Zona Metropolitana y Área Norte: Ave. Eleanor Roosevelt Suite 320, San Juan, PR 00918
South and the West Area: 885 Ave. Hostos Ponce, PR 00716
From here, we establish the guidelines for the operations that National Building Maintenance CO, has in different countries. Through weekly meetings our Headquarters office is aware of the operations and maintains constant communications with their different managers in each country.
Costa Rica Office:
Costa Rica offices are located in Zona Franca Ultra Park, in La Aurora de Heredia.
From here we coordinate the operations, training and logistics National Building Maintenance CO, has in the country. We have the latest technology in order to have an effective communication with all our customers. We also have a satellite office in each of the operations we serve customers.
We have modern training rooms and conference call centers to optimize our communications with headquarters.
